Protecting Your Privacy
At Verry Kerry, we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The Verry Kerry team members are customers themselves, of both Verry Kerry and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at support@verrykerry.com.
For all our services, the data controller — the company that’s responsible for your privacy— is Verry Kerry Limited.
Privacy Policy
The good stuff
We will only use your data to up your experience.
Locked down
We’ll protect your data like it’s our own.
Straight talking
We’ll always talk your language and have your back – no nonsense, no surprises.
No spam
You decide what and how you hear from us.
Just the essentials
Your info won’t just hang about – if we don’t need it, we’ll delete it.
Cookie Disclaimer on site
Verry Kerry uses cookies to ensure that we give you the best experience on our website. If you continue we assume that you consent to receive all cookies. You can easily erase cookies using your browser.
How we use your information
We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
Your name and contact details
|
How we use your name & contact details |
Why? |
|
Deliver your purchases to you |
We’ve got to do this to perform our contract with you (it’s a bit hard to send your order if we don’t use your name and contact details!) |
|
Send you service messages by text, e-mail or through our app, such as order updates |
We’ve got to do this to perform our contract with you (so you can tell when your order is coming) |
|
Sending you information by email, SMS, or post, about our new products and services |
To keep you up to date. We only send this with your permission |
|
Fraud prevention and detection |
To prevent and detect fraud against either you or Verry Kerry – unfortunate, but absolutely essential |
|
Showing you Verry Kerry.com adverts as your browse the web |
So you can see our latest products and deals |
|
Finding out what you, and other customers, like |
To ensure we are giving you what you want, and to stay ahead of the competition |
Your date of birth information
|
How we use your date of birth |
Why? |
|
Fraud prevention and detection |
To prevent and detect fraud against either you or Verry Kerry – unfortunate, but absolutely essential |
Your gender information
|
How we use your gender information |
Why? |
|
To direct you to the right part of our website |
To get you to the products that you want faster |
Your payment information
This means your card’s security/CVV code, don’t worry, we don’t keep them.
|
How we use your payment information |
Why? |
|
Take payment, and give refunds |
We’ve got to do this to perform our contract with you — we’re not giving all our stuff away! |
|
Fraud prevention and detection |
To prevent and detect fraud against either you or Verry Kerry – unfortunate, but absolutely essential |
Your contact history with us
What you’ve said to us — for example, over the phone, on instant chat, or on social media.
|
How we use your contact history |
Why? |
|
Provide customer service and support |
We’ve got to do this to perform our contract with you, after all, you expect the best service from us |
|
Train our staff |
So that, when you contact us, you get the best possible customer service |
Purchase history and saved items
What you’ve bought and what you’ve stored in your basket for another time
|
How we use your purchase history and saved items |
Why? |
|
Sell you things |
We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it! |
|
Provide customer service and support, and handle returns |
We’ve got to do this to perform our contract with you |
|
Finding out what you, and other customers, like |
To ensure we are giving you what you want, and to stay ahead of the competition |
Information about your phone or laptop, and how you use our website and app
Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.
|
How we use information about your phone or laptop, and how you use our website and app |
Why? |
|
Improve our website and set default options for you (such as language and currency) |
To give you the best possible shopping experience |
|
Protect our website |
To prevent and detect fraud against either you or Verry Kerry – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data |
Information from accounts you link to us
What we do if you link your Twitter or Facebook accounts to us
|
How we use information from accounts you link to us |
Why? |
|
To enable you to log into our website simply and easily without having to create a specific account |
To make it easier for you to use Verry Kerry.com and purchase those items you want! |
|
To provide product recommendations |
So you can quickly spot things which take your fancy |
Your responses to surveys, competitions and promotions
|
How we use your responses to surveys, competitions and promotions |
Why? |
|
Run the survey, competition or promotion |
We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win! |
You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.
We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties.
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
- Companies in the Verry Kerry group, as sometimes different bits of our group are responsible for different activities (especially licensed ones)
- Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
- Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
- Companies approved by you, such as social media sites (if you choose to link your accounts to us), Marketplace sellers where you place an order, and Klarna where you choose to use their payment service
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
How we use your information
We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
Your name and contact details
|
How we use your name & contact details |
Why? |
|
Deliver your purchases to you |
We’ve got to do this to perform our contract with you (it’s a bit hard to send your order if we don’t use your name and contact details!) |
|
Send you service messages by text, e-mail or through our app, such as order updates |
We’ve got to do this to perform our contract with you (so you can tell when your order is coming) |
|
Sending you information by email, SMS, or post, about our new products and services |
To keep you up to date. We only send this with your permission |
|
Fraud prevention and detection |
To prevent and detect fraud against either you or Verry Kerry – unfortunate, but absolutely essential |
|
Showing you Verry Kerry.com adverts as your browse the web |
So you can see our latest products and deals |
|
Finding out what you, and other customers, like |
To ensure we are giving you what you want, and to stay ahead of the competition |
Your date of birth information
|
How we use your date of birth |
Why? |
|
Fraud prevention and detection |
To prevent and detect fraud against either you or Verry Kerry – unfortunate, but absolutely essential |
Your gender information
|
How we use your gender information |
Why? |
|
To direct you to the right part of our website |
To get you to the products that you want faster |
Your payment information
This means your card’s security/CVV code, don’t worry, we don’t keep them.
|
How we use your payment information |
Why? |
|
Take payment, and give refunds |
We’ve got to do this to perform our contract with you — we’re not giving all our stuff away! |
|
Fraud prevention and detection |
To prevent and detect fraud against either you or Verry Kerry – unfortunate, but absolutely essential |
Your contact history with us
What you’ve said to us — for example, over the phone, on instant chat, or on social media.
|
How we use your contact history |
Why? |
|
Provide customer service and support |
We’ve got to do this to perform our contract with you, after all, you expect the best service from us |
|
Train our staff |
So that, when you contact us, you get the best possible customer service |
Purchase history and saved items
What you’ve bought and what you’ve stored in your basket for another time
|
How we use your purchase history and saved items |
Why? |
|
Sell you things |
We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it! |
|
Provide customer service and support, and handle returns |
We’ve got to do this to perform our contract with you |
|
Finding out what you, and other customers, like |
To ensure we are giving you what you want, and to stay ahead of the competition |
Information about your phone or laptop, and how you use our website and app
Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.
|
How we use information about your phone or laptop, and how you use our website and app |
Why? |
|
Improve our website and set default options for you (such as language and currency) |
To give you the best possible shopping experience |
|
Protect our website |
To prevent and detect fraud against either you or Verry Kerry – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data |
Information from accounts you link to us
What we do if you link your Twitter or Facebook accounts to us
|
How we use information from accounts you link to us |
Why? |
|
To enable you to log into our website simply and easily without having to create a specific account |
To make it easier for you to use Verry Kerry.com and purchase those items you want! |
|
To provide product recommendations |
So you can quickly spot things which take your fancy |
Your responses to surveys, competitions and promotions
|
How we use your responses to surveys, competitions and promotions |
Why? |
|
Run the survey, competition or promotion |
We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win! |
You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.
We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties.
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
- Companies in the Verry Kerry group, as sometimes different bits of our group are responsible for different activities (especially licensed ones)
- Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
- Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
- Companies approved by you, such as social media sites (if you choose to link your accounts to us), Marketplace sellers where you place an order, and Klarna where you choose to use their payment service
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
Marketing messages
If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from Verry Kerry.com
You can stop receiving marketing messages from us at any time.
You can do this:
- Through your account settings
- By clicking on the ‘unsubscribe’ link in any email
- By contacting our Customer Care team at support@verrykerry.com
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Please note that, as Verry Kerry comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.
Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at Verry Kerry, for example new designers).
Your information and countries outside Europe
We have a fulfilment centre in the USA, which we may use for processing orders from customers in the EU. The USA is not a country in respect of which there is a European Commission decision of adequacy, and we protect your privacy and your rights through the use of the European Commission’s standard data protection clauses. More information about these is available here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087
Keeping your information
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
Your rights
You have a lot of rights relating to your personal information:
- The right to be informed about how your personal information is being used (like this notice!)
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we hold about you
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time. You can do it here
- The right to request that we transfer or port elements of your data either to you or another service provider
- The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
If you want to exercise your rights, have a complaint, or just have questions, please contact us at support@verrykerry.com.
Changes to how we Protect Your Privacy
We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on the Verry Kerry website or other Verry Kerry services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Verry Kerry.
Cookies
We use cookies on our website. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
However this may prevent you from taking full advantage of the website.
To view more information regarding cookie settings for your browser please visit:
For Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.mspx
For Google Chrome: http://www.google.com/support/chrome/bin/answer.py?answer=95647
For Mozilla Firefox: http://support.mozilla.com/en-US/kb/Enabling%20and%20disabling%20cookies
For Apple Safari 5: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html