How can I pay?

We accept  Visa, Mastercard, Amex, PayPal & Maestro*. (*only via PayPal)

Do I need a PayPal account in order to pay?

You do not need a paypal account in order to make a payment with your card. For Maestro cards you will be directed to PayPal for payment but it is not necessary to have an account. Simply select Card instead of paypal when prompted.

Is it safe to pay with card?

You can pay securely on the site using your credit/debit card. We use Stripe Payment Gateway, an external, super secure gateway used among others by Twitter, The Guardian, Shopify and TED (https://stripe.com/gallery). No card details are stored on our servers.

Can I cancel or amend an order?

It's never too late to change your mind...well almost...: if you wish to cancel or amend an order just send us an email to support@verrykerry.com before we dispatch it.

And what if you have already dispatched it?

Well... in that case just follow the steps below for returning it.

I haven't received an invoice with my order.

To help reduce our environmental impact we don't send a paper copy of the order with the items. However you should have received an email with the receipt for your order. Should you require a VAT invoice please email support@verrykerry.com and we will email you within 24 hours.

How do I return an order?

We hope you will love anything you buy from Verry Kerry. If for any reason that is not the case please download the return form here and post the items back to:

Verry Kerry

143 Leamore Court
1 Meath Crescent
E2 0QQ
United Kingdom

They must be returned as new with the original tags on, within 28 days of receipt.

Please add a note to let us know the reason for returning and whether you'd like to receive a refund or an exchange. If you would like a refund, we will credit your original method of payment, excluding delivery.

Please note that Sale items are final sale and cannot be returned, only exchanged.

What is the cost of shipping in the UK?

It’s FREE over £75! We pride ourselves in our great service and FAST, FIRST CLASS, FREE delivery. All our parcels are posted via Yodel Next Day delivery or Royal Mail First Class, unless you have paid for Next Day Delivery, but please allow a maximum of 2-3 days for the Free Shipping. Anything under £75 will have a shipping fee of £4.95

What if I need something urgently?

We use DHL EXPRESS or ROYAL MAIL Next Day Delivery and, as long as you order before 2pm, it will be delivered the next day. Next Day Delivery costs £9.

How much does it cost to ship to Europe?

For delivery to the rest of Europe the charges may vary depending on the total weight of the parcel. No panic: these will be automatically calculated at checkout. Orders are sent out by Parcel Force and should arrive within 5 (five) working days.

And the rest of the world?

For delivery outside of Europe, charges are calculated on total weight of the parcel. There may be extra customs charges from your country of residency on arrival. Orders are sent out by Parcel Force, tracked and signed for, and should arrive within 8 (eight) working days, although in some cases they may take up to 15.

Can I request gift wrapping?

We place all kimonos and pieces inside a FairTrade organic cotton tote bag free of charge. We offer beautiful foil stamped sustainable Gift Boxes for £6.

If it is a present and you’d like us to hand write a personalised message, please let us know in the note space at the checkout.